This Privacy Policy describes how Pattikadai, a brand of Thandatti Foods (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or interact with our website, https://pattikadai.com/ (the "Site").
1. Information We Collect
We collect personal information about you from various sources. The categories of information we collect include:
A. Information You Provide Directly
When you place an order, create an account, subscribe to our newsletter, or contact us, you voluntarily give us the following personal information:
- Contact Information: Name, shipping address, billing address, email address, and phone number.
- Account Information: Username and password (stored securely and encrypted).
- Payment Information: Payment method details (credit card number, expiration date, etc.). Note: This information is typically processed directly by a third-party payment processor (like Shopify Payments, PayPal, Stripe) and is usually not stored on our servers.
- Dietary/Preference Information (Optional): If you provide it, information regarding allergies, dietary restrictions, or food preferences relevant to the products you purchase.
B. Information Collected Automatically
When you access the Site, we automatically collect certain information about your device and interaction with the Site:
- Device Information: IP address, web browser type, time zone, and some cookies installed on your device.
- Usage Data: Details about how you browse the Site, including the web pages or products you view, what websites or search terms referred you to the Site, and the time spent on those pages.
- This data is collected using technologies like cookies, log files, web beacons, tags, and pixels.
2. How We Use Your Personal Information
We use the information we collect for the following key purposes:
- Fulfilling Orders and Services: To process your payment, ship your food products, provide invoices and order confirmations, and manage returns and exchanges.
- Account Management: To create, maintain, and manage your user account on our platform.
- Communication: To communicate with you about your order status, respond to customer service inquiries, and send administrative messages.
- Marketing and Advertising: To send you promotional emails, newsletters, or targeted advertisements that we believe may be of interest to you (based on your prior purchases and browsing activity), consistent with your preferences.
- Improvement of Services: To analyze website usage, measure the effectiveness of our campaigns, and improve our website functionality and product offerings.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you.
- Service Providers: We share necessary information with third parties who perform services on our behalf, such as:
- Shipping and Logistics Companies: To deliver your order.
- Payment Processors: To securely process your payment details.
- Analytics Providers: Google Analytics to understand how our customers use the Site.
- Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4. Your Rights
- Right to Access: The right to request copies of the personal data we hold about you.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate.
- Right to Erasure ('Right to be Forgotten'): The right to request that we erase your personal data, under certain conditions.
- Right to Opt-Out of Marketing: You can always unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any email.
If you wish to exercise any of these rights, please contact us using the details below.
5. Data Security and Retention
- We use reasonable technical and organizational measures to protect your Personal Information. However, no electronic transmission or storage is 100% secure.
- We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Refund & Return Policy
- No returns, No refunds will be provided once the product is delivered due to the nature of items we sell.
- In case of valid damage claims, must be reported within 24 Hours of product delivery for replacement. At our discretion, we may offer a replacement only, and the new item will be delivered within 4–5 working days. No exchange will be accepted.
- If any refund is approved under any circumstances the amount will be credited back to your original payment method within 5 - 10 working days.
Shipping Policy
- The product will be delivered within 6 working days to your registered address from the date of order.
- All India shipping Available.
