🌿 Pure & Organic: No Preservatives 🚫 | 👵 Handcrafted by Grandma with Traditional Love ❤️ | 🏠 Authentic Country Foods: A Taste of Home 🍛 | ✨ Heal with Good Food & Heritage 🌾
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Terms & Conditions

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  • Terms & Conditions

Terms & Conditions

Please read our terms and conditions carefully.

1. General Terms

Welcome to Pattikadai (a brand of Thandatti Foods). By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.

2. Product Authenticity

Our products are handmade using traditional methods and organic ingredients. As a result, slight variations in color, texture, and taste may occur. These variations are natural and are a testament to the authenticity and lack of artificial preservatives in our products.

3. Pricing & Payments

All prices listed on our website are current and subject to change without notice. We accept various payment methods, and all transactions are processed securely. We reserve the right to cancel any order if there are issues with payment or stock availability.

4. Shipping Policy

We strive to deliver your orders within the estimated timeframes. However, delivery times may vary due to external factors. Please ensure that your shipping address is accurate to avoid delays. We are not responsible for packages lost due to incorrect addresses provided by the customer.

5. Returns & Refunds

Due to the perishable nature of our food products, we generally do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photographic evidence. We will assess the issue and provide a refund or replacement at our discretion.

6. Dietary Information

We list all ingredients for our products to help you make informed decisions. However, our products are made in a kitchen that handles nuts, dairy, and other allergens. While we take precautions, we cannot guarantee zero cross-contamination. Customers with severe allergies should exercise caution.

7. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

8. Privacy Policy

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy. We do not sell or share your data with third parties for marketing purposes without your consent.

frequently asked questions

Customer service management.

Yes! All our products are crafted using traditional methods passed down from our grandmother. We use only organic, locally sourced ingredients without any artificial preservatives, colors, or flavors to ensure authentic taste and quality.

We source our ingredients directly from trusted local farmers who practice sustainable and organic farming. This direct partnership ensures that every ingredient used in our kitchen is fresh, pure, and of the highest quality.

Since our products are free from artificial preservatives, we recommend storing them in a cool, dry place away from direct sunlight. Some specific items, like certain pickles or pastes, may require refrigeration after opening. Please refer to the label on each product for specific storage instructions.

Currently, we ship across the country to bring our traditional flavors to your doorstep. We are actively working on expanding our shipping capabilities to serve international customers in the near future. Stay tuned for updates!

We take great care in packaging our products to ensure they reach you safely. However, if you receive a damaged or incorrect item, please contact our customer support within 24 hours of delivery. We will be happy to arrange a replacement or a refund for you.

Many of our products are naturally vegan and gluten-free, as we use traditional ingredients. We clearly list all ingredients on the product packaging and our website description, allowing you to make informed choices based on your specific dietary needs and preferences.